“Praise is compassionate, understanding, patient, cheerful, diligent, and always a pleasure to work with.”
Restore the clarity in your connections
Hear without barriers to your relationships, work, and quality of life.
Get tested by our compassionate and highly-experienced audiologists Praise Chow and Charles Fontaine
Bring back your confidence in your hearing with a personalized assessment and treatment.
Enjoy the pleasure of your favourite sounds and passions
Stay social and remain connected
Embrace opportunities and choose independence
You don’t have to settle for a life where you’re straining to understand people, and asking them to repeat themselves.
With untreated hearing loss, you may experience a vicious cycle/domino effect:
Uncertainty
In group settings. You don’t know what others are saying.
Brain
Cognitive health diminishing from lower stimulation.
Slow work
You may be anxious about job performance, think about retiring sooner, or become less confident, even though you have considerable expertise to offer.
Relationship
Breakdowns because of fewer conversations and connections.
Fatigue
Because straining to hear takes all of your energy.
Feeling Invisible
Others don’t understand how hearing issues are affecting you. You speak up less.
You deserve to enjoy all the richness that your life can offer.
Thrive and delight in the voices and experiences you love.
Grow in your relationships and keep your favourite people close.
Partner with
supportive experts
Be heard and respected by specialized health professionals experienced in all areas of hearing treatment and capable of handling complicated cases.
Depend on our more than 40 years of combined experience as Registered Audiologists and Hearing Instrument Practitioners and benefit from the attention of a team focused on restoring your quality of life.
We’re here for your whole treatment journey – not just diagnosing loss and prescribing hearing aids – but for important follow-up and ongoing support you deserve for years after.
Personal You’ll get a one-on-one consultation with either Charles Fontaine or Praise Chow, our two owner-practitioners at our modern clinic, and the start of our long-term support dedicated to enabling your best hearing.
40 years
Over 40 years of combined experience
One-on-One
Our support team is here to ensure things runs smoothly, so you can get on with other things.
Reputation
Our modern and brand-new office was opened in response to demand from a long list of new and returning clients seeking our care. Our referrals come from a reputation for serving the deaf and hard-of-hearing community for decades, and our professional work as training clinicians at the University of British Columbia.
Get back to enjoying life.
We can help renew your hearing clarity and get you there.
We don’t give up
We are prepared to go above and beyond and apply our expertise to treat your hearing loss using a range of state-of-the-art diagnostic and treatment tools so that you can become your confident self again.
Personable
We are interested in you. We invest attention to getting to know you as a unique person, learning how we can improve your day-to-day life and accomplish what is important to you.
We take the time …
You will understand your options. Our appointments are a little longer than the industry standard on purpose. You get more answers, and our recommendations are explained clearly. Plus, hearing loss can be a red flag for other health factors, so we investigate signs of other conditions and make an appropriate referral for follow up.
Regular follow-up
We’re committed to sticking with you, and book regular follow-ups to continue to monitor your comfort, symptoms, and the quality of your hearing.
Clear and easy steps
Put hope back into your ears
Hearing loss is an emotional journey, and you may not feel yourself lately. Nearly every relationship and part of your life are affected. But you don’t have to journey alone.

What you can do:
Test your hearing.
Book a 90-minute consultation with audiologists Charles Fontaine or Praise Chow. We seek to understand your goals, and symptoms, and evaluate your degree of loss.
Review the options
For hearing aids or other treatments. Choose with our guidance and zero pressure.
Treatment, trial, follow-up.
Order recommended devices from our customized measurements. Learn how to maximize the range of capabilities of your personal hearing aids including using apps and Bluetooth during a 60-day trial period. Receive regular follow-ups.
You Deserve to Hear your Best
Don’t settle for less than you deserve. Maybe the hearing aids you’ve already tried were disappointing. Or you’ve tried to get by with the frustrating challenges of your hearing and have delayed getting help. Or you’ve had a diagnosis by another audiologist.
We know that impaired hearing is affecting other important parts of your life – like your energy, your work, and your desire to make your usual plans – and we can help turn back the quality of your hearing to protect what is ahead.
You can feel like yourself again, and experience connections like you remember.
See What Our Clients Are Saying
“…Charles has been among the very best. He is a person who has combined an unparalleled personal standard of professional knowledge with tremendous listening skills, empathy for the client, and good humour.”
P. Myers
“I have come to understand how important it is to have audiologists such as Praise and Charles who will take the time to understand each person’s unique needs in order to mitigate the person’s challenges and enhance their life quality.”
Hunter Duong
“Cherry on the cake is both their wonderful receptionist Stacey and the new beautifully designed office. I highly recommend both Praise and Charles and Elevate Hearing; you will be very well served!”
Dr. Joan Robillard, retired Family Physician
“When I learned that Praise had started her own hearing clinic with a colleague, I immediately followed her — just as I would have if any other trusted and familiar medical practitioner made such a move.”
Jim Jamieson, retired Sports Journalist
Charles was everything I could have wanted in a health care professional.
Diane Carruthers
I have no hesitation in strongly recommending Praise Chow to others seeking an experienced, knowledgeable audiologist who knows her clients and consistently works with them to meet their hearing needs.
Anne Wyness
It is as easy as calling the only audiology and hearing specialist I recommend, Elevate Hearing. Give them a call today. Your family, your friends will say “thank you.” And, you will not have to respond with “Sorry, what did you say?”
Drury, W
“I am very happy to recommend Charles. He is a very competent audiologist.”
Michael Levy
Praise is patient, caring, empathetic and knowledgeable. I highly recommend Praise Chow and Elevate Hearing to my friends and relatives.
Ah-Yen Leong-Sit
Elevate Hearing audiologists are licensed registrants of the College of Speech and Hearing Health Professionals of British Columbia (“CSHBC”). Unresolved concerns about our practice may be reported to the CSHBC at www.cshbc.ca or 604-742-6380 (900 – 200 Granville Street, Vancouver, BC, V6C 1S4)
Office
900 West 8th Ave, Suite 2500
Vancouver, BC, V5Z 1E5
Monday to Friday 9am – 5pm
Free Parking available on site
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